Unexpected Error | Keep getting this error message when I try to schedule my exam "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support."

Hi Pradeep,

Thank you for contacting the Microsoft Community.

I understand how important your exam is to you, therefore I'll make sure it's arranged properly. I'm here to provide the support you require to address your issue.

For me to verify your account and have a complete visual of your error, kindly provide us with the step-by-step screenshot using the Problem Steps Recorder (PSR) (click this link for MAC device). Begin from the login page and continue until the error occurs. Please upload the PSR file via the private message I have started, along with the information requested.

Please still include the basic troubleshooting steps while capturing the PSR before you schedule your exam to ensure that it is not a browser-related issue:

Hi Pradeep,

Thank you for the information you have provided as this helped me find out what is preventing you to schedule an exam.

We were able to find the root cause of the issue why you're unable to schedule your exam. Your legal name needs to be updated as some section exceeds its character limit preventing you to book an exam successfully. With that being said, please refer to our private message for further details.

If in any case you're still encountering issues with scheduling your exam after the legal name change process, kindly send me with the step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) starting from the login page up until the issue received. Please upload the PSR file through the private message that I initiated as this will enable me to have the case forwarded to our Support Team for further investigation and recommendations to do based on your concern.

Hi Pradeep,

It's great to hear from you and I appreciate the update you have provided as this let me determine that you were able to complete your AZ-900 exam successfully.

With this, I'm glad that I was able to help you in scheduling your exam smoothly and it's great to know that you were able to fix the video streaming issue as well as this is commendable in your end.

Meanwhile, you can also review these technical tips and technical requirements that Pearson VUE has for online examinations, which will serve as a guide to help you prevent technical problems in the future.

I'm glad that your issue is now fixed. This case will now be closed and locked. If you need further assistance, please post a new question.

Kind regards,