Unresolved mcid

Hi, Alisha.

Thank you for contacting us here at Microsoft’s Community.

As we understand from your post, you want to complete a Merge process between your Accounts. We are happy to help you with this inquiry.

We have started a Private Message where we have requested some Private Information related to your account. Please find de access to the Private Message, on the top right corner of this screen, as shown in the image below.

Once we have received your comments, we will validate the profile and get back to you with updates about your case.

We will be waiting for your reply.

To protect your Data, please send the information over the Private Message and keep in mind that if we do not receive a response, the thread will be closed and concluded after two business days.

Best regards,

Hi, Alisha.

Thank you for the information provided in your last response, please direct yourself to the Private Message and provide us with the information required in this link:

• PRIVATE MESSAGE INTERACTION.

Take into account that if we do not get any answer within the next two business days, the forum will be concluded.

Best regards,

Hi, Alisha.

While reviewing your details and the information provided kindly by your side, we were able to find two accounts associated with your Microsoft’s Certification Profile.

For this situation, we highly suggest you to proceed with an account Merge so you can have all your details in one place and get the access in your Microsoft’s Certification Profile. 

To Merge your accounts, first we need to confirm some in formation in the Private Message, in order to protect your personal information.

Please, keep in mind that if no response is received we are going to close the case on the next two business days.

Let us know if more assistance is needed and we will be happy to help you!

Best regards,

Hello, Alisha.

We would like to inform you that the Merge of your accounts has been done successfully.

In order for us to provide the required information for you to access in your account, please go to the Private Message section, this to guarantee the protection of your data.

If the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below and this case will be automatically concluded so other Learners can benefit from this thread.

In case we do not receive a response, the thread will be closed and locked within the next business day.

Best regards,

Hello, Alisha.

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and lock of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please, do not hesitate to reach out to us if you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Sincerely,