Unresponsive: I was facing an issue with display name , like last name and first name due this reflecting dual accounts with different last name and first name

Hi Anantha,

Thank you for contacting the Microsoft Community.

I understand the significance of updating your name, especially as it’s causing issues with your exam scheduling. Rest assured; I’m dedicated to providing you with the necessary assistance.

To verify the details in your account and proceed with updating your legal name, please provide the information requested. In addition, if the legal name on record differs significantly from the one entered in our system, we will require proof of documentation for your legal name change request. You may refer to the requested information in the private message I initiated so we can make the necessary changes.

If the hyperlink provided above doesn't work, kindly locate the Private Message icon as shown below

Please note that these details are crucial to guarantee the accurate and efficient processing of your request. As soon as I receive the necessary details, I will promptly initiate the required action.

Hi Anantha,

I hope you are doing well.

I just wanted to follow up with you to ensure all matters are properly handled. In the event that Legal name update is still needed, I kindly request you to provide the requested details through the private message I initiated. This will help us locate your account and accurately process your request.

If the hyperlink provided above doesn't work, kindly locate the Private Message icon as shown below:

Upon receipt of these information, I will promptly take the necessary action.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Anantha,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Kind Regards,