I am not able to see my First Name and Last Name even after saving them. I want it to be permanently saved so that I can register for the certification exam.
Unresponsive: Unable to register for certification exam
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Hi Hariboobaalan,
Thank you for contacting the Microsoft Community.
I understand the importance of having your legal name correctly reflected. I will assist you with your request.
For me to locate your profile and to proceed in updating your legal name, I’ll need to verify a few details. I’ve initiated a private message where you can securely share the necessary information. Meanwhile, if the hyperlink provided doesn't work, kindly locate the private message icon as shown below:
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Warmly,
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours
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Hi Hariboobaalan,
I hope all is well with you.
As part of my commitment to ensure that your legal name will be updated accordingly, please provide us with the needed information through private message so I can make the necessary changes.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Warmly,
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours
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Hi Hariboobaalan,
We have not received any update from you. This case will now be locked. If you need further assistance, please post a new question.
Warmly,
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours
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Question Info
Last updated June 18, 2025 Views 14 Applies to: