Unresponsive: Unable to update my correct Legal name in my MS Certification profile

Hi Rahul,

Thank you for contacting the Microsoft Community.

I understand you're facing challenges updating your legal name on your profile, and I know how important it is for your certification exam that your name is accurate. I'm committed to guiding you through this process to ensure your information is promptly and correctly updated.

To proceed in updating your profile, please provide us with the additional details I requested via the private message that I initiated. Please refer to the image below on how you can access your private message. In case the hyperlink provided doesn't work, kindly locate the Private Message icon as shown below:

Private Messages - Microsoft Community

Your cooperation is highly valued, and I assure you that this matter will be addressed with the highest priority.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Rahul,

I hope all is well with you.

We want to ensure that all your needs are addressed. Please confirm if you still require the changes to your legal name.  If you do, kindly share the details needed via private message so we can address your needs promptly and effectively. We're here and more than willing to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Rahul,

We have not received any update from you. This case will now be locked. If you need further assistance, please post a new question.

Warmly,