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Urgent Request: Reopening Develop Generative AI Solutions with Azure OpenAI Service Assessment

Dear Support Team,

I am writing to request the reopening of the "Develop Generative AI Solutions with Azure OpenAI Service" assessment.

Unfortunately, during my recent attempt, I encountered a technical issue with the exam window. Despite trying various methods to enlarge the window, I was unable to do so. This significantly hindered my ability to complete the lab portion of the assessment.

To make matters worse, I accidentally closed the window, and the system now indicates that I must wait 76 hours before retaking the assessment. Given the time constraints I'm facing, this delay poses a significant challenge.

I kindly request that you consider reviewing my case and, if possible, reopen the assessment to allow me to complete it.

Thank you for your time and understanding.

Sincerely,

*removed* 

*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

Hello Priti Kumari2!

Welcome to Microsoft’s Community.

 

Based on your inquiry, we understand that you are experiencing issues with your Microsoft Learn Assessment. We will be happy to help you.

We have initiated a Private Message for you to provide us with some details about your account and a PSR (Problem Steps Recorder), where we can evidence the situation that you are facing (make sure we can see the email account you are using to access your profiles).

Please include these steps:

  • Clear your browser’s cached data and cookies.

  • Use InPrivate browsing with Microsoft Edge.

  • Record the issue

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings. Also remember to make an extra click to have the last picture.

 

You will be able to use the PSR following the link specified for your operating system:

 

· Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

· Mac: https://support.apple.com/en-us/HT208721

 

Find the Private Message Feature on the top right corner of this screen as shown in the image below:

Image

We will be very attentive to your response. In case we do not receive a response, the thread will be closed and locked after two business days.

Best regards,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello Priti Kumari2!

Hope you are doing well.

We are waiting for your response. Otherwise, we will proceed to close and lock the case within one business day.

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Sorry this didn't help.

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Hello Priti Kumari2!


Hope you are doing well.

We are waiting for your response. Otherwise, we will proceed to close and lock the case on the next business day.

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello Priti Kumari2!

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

 

We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please not hesitate to reach out to us.

 

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info

Last updated October 31, 2024 Views 22 Applies to: