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AI Skills Fest Event | Inquiry: Urgent request to extend validity of voucher gained through Microsoft skills fest challenge 2025



Dear Microsoft Certification Team,

I am writing to formally raise a serious concern and request action regarding my AI-102: Azure AI Engineer Associate exam voucher, which is set to expire on June 21, 2025. I received this voucher as part of the Microsoft Skills Challenge, and despite multiple attempts, I have been unable to schedule my exam due to a persistent and unresolved technical issue on Pearson VUE's platform.

For several consecutive days, I have tried to select an exam date through Pearson VUE online, but the calendar page repeatedly gets stuck on “Processing request, please wait” and eventually times out to an “Unexpected error” page. I contacted Pearson VUE support, and they admitted their system is facing a global technical failure affecting scheduling. Despite this being a known issue on their end, no resolution has been provided, and the problem remains.

This situation is extremely frustrating and unfair. I have prepared thoroughly for this exam, only to be blocked by a platform issue completely out of my control. I’ve taken Microsoft certification exams through Pearson VUE before and never experienced anything like this. It is unacceptable that I may now lose my voucher — and the chance to take this exam — because of Pearson VUE’s system issue.

I strongly urge Microsoft to consider this matter and extend the expiration date of my voucher. I should not be penalized for technical issues on pearson vue's platform. Losing this opportunity due to a failure on Microsoft’s official exam delivery system is disappointing.



Attaching screenshots for further reference.






Hi Ayesha,

Thank you for contacting the Microsoft Community.

I understand how important it is for you to schedule your exam seamlessly and ensure your voucher remains valid. I'm here to guide you through the next steps so you can move forward with confidence and ease.

We have received multiple reports from other candidates encountering the following error message: "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support."

 

This issue has been raised with our support team and immediately received an update that there is indeed an intermittent issue with exam registration. This issue has been resolved, as some candidates have successfully scheduled their exams after clearing their browser’s cache and cookies before trying again.

You may also contact the Pearson VUE support team for real-time assistance, as they have direct access to exam scheduling. You can reach them using the link below and select your correct region.

Meanwhile, If the issue persists, please provide the requested information in the private message, along with the recording of the entire process—starting from the troubleshooting until you receive the error. 

 

For Windows devices, use the Snipping Tool to capture the steps: open the tool, select the video icon, click "New," draw the area to record, press "Start" to begin, and "Stop" to end the recording. For Mac devices, please follow the instructions provided in this link.

Moreover, as per the Microsoft AI Skills Fest Challenge sweepstakes official rules, you must schedule and take your chosen exam by June 21, 2025. As you are experiencing any issues attempting to redeem your voucher, please contact mindhubprohelp@pearson.com. They can provide you with alternative options and recommendations with your request to extend your voucher.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Aileen_A02
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Ayesha,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Best regards,

Aileen_A02
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info

Last updated June 26, 2025 Views 25 Applies to: