Hi Megan,
Thank you for contacting the Microsoft Community.
I understand that you need assistance with your student verification so you can proceed obtaining the student benefit.
The error usually occurs when the details you have provided are not part of the requirements to verify your status. Please know that you can reverify your academic status with the same email address every 12 months.
Moreover, to ensure that this is not due to profile or browser issue, it would be helpful to follow the troubleshooting below:
Sign in with the same MSA which will be used for signing into Microsoft Certification portal.
On your Learning profile, select “Edit profile” button and ensure that all the required fields marked with an asterisk (*) in your profile page are correctly filled and remove any special characters (like., \! @ # etc.,). Once done, please click the save and continue button.
If you click the “I have a school email account” and there is an error, you should try clicking the “I can supply documentation” and upload your acceptable documentation like student ID, current progress report, current dated class schedule, or acceptance letter to the school of higher education.
Once the congratulations message is shown or once the verification is successful, then visit the Certification portal and check if the profile changes to student/ academic one.
Should you need further assistance, I have initiated a private message where you can send all the requested information to help you in verifying your student status.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
