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Mindhub | Exam voucher: Urgent Support Needed – Microsoft Fundamentals Voucher Not Received

Dear Microsoft Support,

I recently purchased a Microsoft Fundamentals certification voucher through Mindhub (Pearson VUE). However, I did not receive any voucher code or confirmation email after completing the payment. I also attempted to log in, but I’m unable to access the voucher or related content.

I contacted Mindhub support but have not received any response, even after waiting several days. Since this purchase relates to a Microsoft certification, I am reaching out to request your assistance in:

  1. Helping me retrieve the voucher code, or

  2. Guiding me on how to get a refund if the voucher cannot be delivered.

Please let me know if you need my purchase details or transaction ID.

Thank you for your support.

Best regards,
Muhammad ***removed***

***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.***

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Hi Muhammad,

Thank you for contacting the Microsoft Community.

I understand how challenging it must be not to receive your voucher code or confirmation email after completing your payment—especially when timely access is essential for your certification goals. Rest assured that I will look into this matter promptly.

Since you've already reached out to the Mindhub support team, I would also appreciate if you could share the Case ID, a copy of your conversation, or the email you sent to them. You may send this information via private message along with the additional information needed. Meanwhile, if the hyperlink provided doesn't work, kindly locate the private message icon as shown below:

Image

Once information is provided, I will forward your case to our Support Team to follow up with them on your behalf, and to take further action.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Jai_T4
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Muhammad,

Thank you for providing the requested information.

For me to forward your case to our support team for the next course of action, please provide us also the additional details I requested via private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Jai_T4
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

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Thanks for your feedback.

 
 

Question Info

Last updated June 27, 2025 Views 15 Applies to: