Using the Cyrillic alphabet when filling Certification Profile for Exam AZ-900: Microsoft Azure Fundamentals

Hi Богдан,

Thank you for contacting the Microsoft Community.

Let me help you in scheduling your exam and with your name on the Certification profile.

Please be advised that due to the system’s design, this only accepts names in the Roman Alphabets. This could be the reason you are getting the messaging.

That being said, I would recommend contacting the exam delivery provider directly to check for options regarding the name that you can enter on the registration page. You may can contact their support group using the links below:

Pearson VUE: https://home.pearsonvue.com/microsoft/contact

Certiport: Contact us :: Certiport (pearsonvue.com)

For reference, you can check this page: Register and schedule an exam | Microsoft Learn

Let me know the outcome and if you are able to proceed with the registration.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Regards,

Hi Jammie_E,

Thank you for your response, I followed your suggestion and contacted with Pearson VUE: https://home.pearsonvue.com/microsoft/contact.

I explained my issue to them and got the following answers:

"I apologize for this as we are Pearson VUE we conduct only exam in order to update or name change please contact with Microsoft."

"I apologize for this For name change please contact Microsoft click here This is a public forum so make sure you don’t include personal information in your initial post. A Certification Support moderator will contact you to collect the personal information needed to change your name."

So, my issue is still not resolved. They asked me to contact with Microsoft support. Please, help me to solve my issue.

Thank you,

Bohdan Kviatkovskyi

Hi Богдан,

Thank you for your response and letting us know that you have contacted the PearsonVUE Support.

To further assist you, I will move this thread to our team that specialized with this concern about your name. Please expect an update within this thread within 24 business hours.

A moderator will assist you further.

I appreciate your patience and understanding.

Regards,

Hello Богдан

Hi Богдан,

Sorry for the delay, we are still working on it.

Just to give you an update, our Support Team is still investigating your case for a resolution.

Regards,

Hi Богдан,

Thank for you for your continued patience, I have sent you additional questions for our support team via private message. Hoping for your response.

Regards,

Hi Богдан,

Thank you for responding in the private message, as such we responded on the same platform.

Awaiting for your reply.

Regards,

Hello Богдан

I appreciate your patience throughout this process.

We attempted to contact you at your phone number but were unable to reach you.

Moreover, I have received an update from our support team, and they have stated that you need to fill up your certification profile using the Roman alphabet. You may translate your name into English.

As for your ID, we have received confirmation that Pearson VUE will accept your ID in Latin characters. Just keep in mind that the name you have entered in the certification dashboard must be a translation of your Latin name.

Let me know if you need further clarification.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Hello Богдан

I have responded in the private message.

Let me know if there's anything else.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Hi Богдан,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Regards,