Verification code delays!

Hello FrankieChan-6905!

Thank you for contacting Microsoft's Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam discounts, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from Certification Profile / Other to Exams / Discounts/Vouchers/Special Offers. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hello FrankieChan,

Thank you for contacting the Microsoft Community.

I am sorry to hear about the issue you had in receiving the verification code. Let me further check and assist you in redeeming your exam discount.

Based on the error you are getting, please try to wait for a couple of hours then try to redeem your discount again.

You can also try the following recommendations below:

• Check your Spam/Junk folders

• Use the new MS Edge browser that you can download here.

• Make sure to clear cache and cookies.

• Open your browser in InPrivate mode.

If the same issue persists, please provide us with a step-by-step screenshot of the incident in a form of PSR (Problem Steps Recorder) starting from the sign in page until you reach the error along with the requested information in the private message I have initiated. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello FrankieChan,

Thank you for your reply.

I am glad to know that you were able to received the code on time and successfully linked your accounts using your work device.

Please let me know if you have additional questions or clarifications.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Kris,

I think the problem persists.

there are 2 problems

1. the verification code can come in ranging from 14 minutes to 30+ minutes

2. when i typed in the code, it says 'verification failed'

Is there anyway that a code can be sent to my email directly?

Our firm have free (100% coverage) Azure Fundamentals for all of the technology staff. My teammates were able to verify quite easily.

Also found out from my coworkers, they didnt need to request for the verification...

Hello FrankieChan

Thank you for your letting me know that the issue persists.

Please be advised that the verification code is only valid for 15 minutes starting from the time that you clicked the 'Check Eligibility' button.

Once received, it is also recommended to manually enter the code.

With this please try again and make sure to type the code after receiving it. If the same error occurs, please provide us with a step-by-step screenshot of the incident in a form of PSR (Problem Steps Recorder) starting from the sign in page until you reach the error in the private message 

Regarding your co-workers that didn't undergone the verification process, it is possible that they have setup their work account as their registered (Contact) email in their Certification profile and the system has recognize the account.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Thank you Kris, it is now working!!

Thank you for all your help, i've scheduled my exam

Hello FrankieChan,

That's a great news!

I'm glad that it is now working and you have successfully scheduled your exam.

Please let me know if you have additional questions or clarifications.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Thank you Kris, nothing else at this moment.

Thanks for your help!

Hello FrankieChan,