Hi Ribu,
Thank you for contacting the Microsoft Community.
Allow me to provide options with receiving the verification code.
Normally, I would recommend clicking the “Resend Code” button to make sure that you will receive the account verification code. You may also follow the suggested steps below to eliminate any browser issues:
1. Make sure to use an up-to-date browser. (e.g., Edge, can be downloaded using this link)
2. Clear cache and cookies.
3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.
4. Allow all third-party cookies through the browser settings.
5. Try using a different device or a different computer.
Furthermore, if you are claiming a Company provided discount, it is also suggested to contact the to contact the ESI Support team for any issue occurred when redeeming a discount obtained through your organization.
You may contact the ESI Support team through the link below and please use your work email address when creating a ticket from them:
Should you need additional assistance, please provide me with your profile and the discount you are trying to claim to further assist you or connect you to the correct Support team. You may provide the requested details through this Private message.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.