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Verification needed to receive LinkedIn Premium after completing the Career Essentials in Generative AI course

Hello,

I recently completed the Career Essentials in Generative AI course, offered by LAEDC x Microsoft.


Upon completion, I filled out a survey and received a link to verify my certificate in order to receive a free year of LinkedIn Premium.


However, I keep getting an error message from SheerID saying that they are unable to verify my eligibility. I was told by LAEDC to contact LinkedIn Help to solve this issue.


I contacted LinkedIn Help and was subsequently told that I need to reach out to Microsoft for further assistance.


Please see attachments for certificate and emails with LAEDC & LinkedIn Help.


Thank you for your help!


********



***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy. ***


 

Hello Kendall.

Welcome to Microsoft’s Community. We hope this message finds you well.

Based on your entry, we understand that you have not received the LinkedIn Premium after completing the Career Essentials in Generative AI course.

Please know that you have reached the MCP Support which caters to inquiries and/or concerns related to certifications and exams benefits and requirements found within the Microsoft Certification Dashboard.

To find a solution to the situation that you are facing, we recommend  you to contact the LinkedIn Help Center again. Here are a few ways to get in touch with their customer support:

  1. LinkedIn Help Center: Visit the LinkedIn Help Center for resources, troubleshooting tips, and useful information. If you can’t find what you’re looking for, submit a support case by clicking “Get help from us” and then “Create a support ticket.”

  2. Live Chat for Premium Members: Premium members can chat directly with customer service from the LinkedIn Help Center. Scroll to the bottom of the page and click “Live chat.”

We would like to be of more help, but please keep in mind that this is out of our scope.

We hope this information is helpful. If there is anything that we can do for you, let us know. If we do not receive a response, the case will be closed and locked after one business day.

Sincerely, 

Xilena Navarro.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello Kendall.

We hope this message finds you well.

Since we have not received a response from you, we will have to proceed with the closure and lock of this forum. We want to let you know that you are important to us and that is why we kindly invite you to please reach us again if additional assistance is needed. You can easily do so by posting a new entry (Here).   

Please note that once the case has been closed and locked, you cannot reply.

Best wishes,

Xilena Navarro.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Thanks for your feedback, it helps us improve the site.

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Question Info

Last updated June 24, 2024 Views 371 Applies to: