Video streaming issue while taking the exam

Hello Joffie,

Thank you for contacting the Microsoft Community.

It's my understanding that you encountered a technical issue with your video stream during your exam. I can only imagine how inconvenient that is, especially if you are already prepared to take the exam. Allow me to provide information in order for you to proceed with the exam.

Please be advised if you encountered technical issues during your exam, the proctor would try to fix and restart your exam. Your proctor will report the incident and you will receive a case ID from your proctor. They will then review your case and will provide you with a resolution after 2-3 business days. In case you're unable to reach your proctor, I recommend contacting Pearson VUE to report the incident.

You can reach out to Pearson VUE support team to report the incident to provide you with options and recommendations on how you can proceed with your exam. Kindly reach out to them using the link below via email or phone call:

• Pearson Vue: Customer service :: Microsoft :: Pearson VUE

However, if you have utilized a company discount to schedule your exam, kindly contact the ESI support team as they are best equipped to assist ESI learners with their concerns. You may reach out to them through the link below using your company discount:

• ESI: http://esisupport.microsoft.com/ 

Additionally, you may want to check the Pearson VUE technical requirements in order to prevent the same issue from happening in your future exams. You may visit our About online exams with Pearson VUE for the technical requirements and you may also check your system for compatibility.

Please let me know if further assistance is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.    

Best regards,

Hi,

Today **Removed** again i tried to take my DP-100 exam agin. Got the same video streaming issue .I have attached the screenshot below.Kindly help me to resolve this issue as early as possible.I have already rescheduled twice and this is my third attempt.

**Image removed**

**Image removed**

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy*** 

Hello Joffie,

I hope this message finds you well.

It's my understanding that the issue about your video streaming on the OnVUE application continues to persist. With that, should you have an open ticket from Pearson VUE about the incident, kindly provide the Case ID through the private message I initiated along with following information for further assistance.

Additionally, you may want to consider taking the exam through a testing center, since you continue to encounter technical issue with your video streaming.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hello Joffie,

I hope you're doing well.

Just want to make sure that I got you all covered. Kindly provide the Pearson VUE case ID so I can look for options and recommendations in order for you to take the exam.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hello Joffie,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.