"View Transcript" doesn't work - unable to load page

Edit: this problem has been resolved. Thanks!

Hi,

I am unable to view my certificates or transcript (and it looks like many other people are experiencing the same problem for the last couple of days as well). I have tried to:

- use Microsoft Edge (new Inprivate Window)

- deleted my cache

- used a different browser

But the problem still remains. Whenever I click on "View Certificates" (through the Dashboard: https://www.microsoft.com/en-us/learning/dashboard.aspx), either a blank screen is shown or a service not found error. I am able to see the badges though.

Whenever I click on "View transcript", the spinner keeps spinning without showing anything.

I have to send the certificate to my employer ASAP. Please help.


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Hello, Ajwater.

Welcome to Microsoft´s community.  

We are glad to know that were able to access your achievements.

Please let us know if we can be of further assistance or if we shall proceed with the closure of this Forum.

In case we do not receive a response, the thread will be closed and locked after one business day. We will be looking forward to your response to proceed accordingly.

Wishing you a nice day,

Xilena Navarro. 

Microsoft Certified Professional Services Center. 

Support: Monday to Friday.

 

Xilena Navarro.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, Ajwater.

At Microsoft’s Community, we are glad to assist you.

Since we have not received a response from you, we will have to proceed with the closure and lock of this Forum. But we want to let you know that you are very important to us and that is why we want to invite you to please reach us again if additional assistance is needed. You can easily do so by posting a new entry (Here).   We will be happy to jump in and take a look.

Note that once the case has been closed and locked, you will not be able to reply.

Best regards,

Xilena Navarro. 

Microsoft Certified Professional Services Center. 

Support: Monday to Friday.

Xilena Navarro.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated March 29, 2021 Views 30 Applies to: