Hi Rahul,
Thank you for contacting us here are Microsoft community.
If you attended a Microsoft event/training, on July 13, 2020 onwards, you are entitled to a voucherless exam discount by linking your registered email address to your Certification Profile.
After completion of the training, you can redeem the exam discount after 5 business days (Excluding Saturday and Sunday)
If you’re using the same email address on the event and on your profile, please try checking the eligibility of your registered email address on the Exam Discount page.
You may follow the steps on How to claim your free exam page or watch the instructions provided on this thread to link the work email address to your profile.
If you’re still unable to claim the discount, please try the troubleshooting steps below:
Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)
Try using your browser in InPrivate/Incognito
Clear browser cache and cookies
Allow all cookies/third party cookies on your browser settings
Sign back in to your Microsoft Certification profile and try to update/schedule your exam.
If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above up to the result after clicking the Check Eligibility button.
. You may upload your PSR through the private message I initiated along with the requested information.
To access your private message, please refer on the image below or click on this link.
Also, in the private message, please attach the actual confirmation/congratulatory email you received after completing the training/event.
The information will be forwarded to our Support Team for further investigation and resolution.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Regards,
