Hi Sania,
Thank you for contacting the Microsoft community.
We value your time and effort bringing this matter to our attention. We understand the assistance you require, especially with the challenges related to application running in the background issue, which prevented you from completing the test successfully. I'm here to take immediate action to further assist you.
To locate and verify your account, we kindly request you to provide us with the necessary information through private message for us to have this check and review.
For immediate assistance, according to OnVUE FAQ's, since you encountered an issue during exam, this incident should be reported immediately to Pearson VUE's Support Team as they have direct access to exam appointments to further investigate. You can contact them via phone call, just ensure that you select the region that aligns with your location to be redirected to the right support group.
Moreover, if you ever utilized a company discount to your initially scheduled exam. It is best to contact the ESI Support Team (contact information located in the private message) through your work email as they are the experts in handling concerns raised by ESI learners. They will provide you with the appropriate instructions and guidance on how you can successfully take the exam using the same discount. They typically respond within 3-5 business days.
In the situation that you haven't received any updates from the Support Team after your interaction with them within the given timeframe, for further assistance needed on our end, please provide the ESI/Pearson VUE Case ID number to the private message along with the necessary information, for us to follow up with them on your behalf.
In addition to this, regarding your concern about the requirement to close the "VMWP application", it's possible that this application is running in the background on your system and interfering with launching the exam process, it's essential to ensure that all background processes are closed to avoid any potential disruptions during the exam.
To address this, we recommend thoroughly checking your system's background processes and applications to identify and close any instances of the VMWP application. You can typically do this by accessing your computer's Task Manager or equivalent system monitoring tool.
For future references, we highly suggest you visit About online exams with Pearson VUE | Microsoft Learn and OnVUE Technical Requirements section to ensure a smooth testing exam experience.
Moreover, you can use the experiences that you have described to provide your personal feedback through Pearson Vue. This is a platform that allows you to submit your opinions and insights on various topics and issues.
You may refer to Feedback and complaints | Pearson qualifications.
As our goal is to ensure that we will be able to assist you properly, please let us know if additional information is needed.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank You.
Best Regards,
