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Voucher for NMC not sent after £83 payment

On ***Removed*** my husband paid for a mindhub voucher with his Italian Postepay Mastercard for me to book my cbt exam.

We got no receipt, no confirmation message

but the money left his account immediately after he authorised it.

Thereafter, I searched their web for a contact number but saw none.

Then I wrote an email to the customer care via an address

I saw on their wall and no response came from them.

Right now we are greatly confused and don't know what to do or who to contact.

Money is lost, no evidence of payment and no voucher.

I don't know how safe it is disclosing our names here.

Please we need help and I wish to write my cbt exam this month

and can't book as a result of this!

***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.*** 

 

Hi Vivian,

Thank you for contacting the Microsoft Community.

I understand the urgency of the situation your husband encountered in recent experience with purchasing an exam voucher from Mindhub, especially when you've followed all the steps diligently and expect a smooth transaction in return, yet no voucher code or confirmation email received. I'm here to take immediate action by providing you with information for you to make the most of this opportunity.

For immediate assistance, kindly provide us with the invoice or proof of charge from Mindhub and Screenshot of the email you sent to MindHub including the timestamp, along with the necessary information through the private message for us to have this check and review.

As my goal is to ensure that I will be able to assist you properly, please let me know if additional assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

  

Best Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Vivian,

We appreciate your continuous support as we proceed in taking care of your concern. 

Kindly visit our private message to keep you guided.

As my goal is to ensure that I will be able to assist you properly, please let me know if additional assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

  

Best Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Vivian,

We appreciate your continuous support as we proceed in taking care of your concern. 

To make sure that you are well covered, I am sending you a follow-up response, I just want to know if you need more information about your concern.

Meanwhile, for further assistance needed, kindly provide the necessary information through the private message to keep you guided.

As my goal is to ensure that I will be able to assist you properly, please let me know if additional information is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You. 

Best Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Vivian,

We have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

 

Warm Regards, 

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated July 23, 2024 Views 33 Applies to: