Was not able to pass the Exam on Pearson View

Hi Clay,

Thank you for contacting the Microsoft Community,

I can sense the importance for you to complete your exam and I understand that you encountered technical issues and requesting to reschedule. Allow me to extend my assistance in this matter.

Rescheduling the exam due to technical issues encountered before or during the exam, I highly recommend contacting Pearson Vue support team along with the details of the experience. This will help their team take proper action and give you further instructions and provide the best resolution. You may refer to their contact details in the link below:    

Pearson VUE: https://home.pearsonvue.com/microsoft/contact (kindly select your region, usually response within 3-5 business days).

In addition, I would recommend checking the Technical Tips before launching the exam to check if all your systems are ready for the test. You may refer to this page: About online exams with Pearson VUE for more information about launching the exam and the check-in process.

If you have contacted Pearson Vue and obtain a case ID, please provide it through the private message I initiated along with the requested information for us to locate, verify your account and monitor the case personally to have it prioritized.

I hope that this information helps. Feel free to respond if you have any questions.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi Clay,

I trust all is well with you.

Kindly let me know if further assistance or clarification is needed so that I can be of additional help if necessary.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,

Hi Clay,

I trust all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,