Bencze Tamás

We can’t access your Microsoft profile to schedule your exam.

I have tried to scheulde an microsoft exam with these steps:

1. In browser Edge i cleared all cache and cookies and open InPrivate window (as suggested).

2. Exam DP-100: Designing and Implementing a Data Science Solution on Azure - Learn | Microsoft Docs

3. Clicked Schedule Exam

4. Filled Certification Profile correctly and Continue

5. on Exam Discounts I click on Schedule Exam and here is the error:

I have already tried several times F12 -> Network Tab -> Clear the session method, but still not works. (it was the solution in an other support forum question, where the error was the same: We can’t access your Microsoft profile to schedule your exam. - Training, Certification, and Program Support )

I think the problem would be around my email/profile, because:

If I create a new email address the issue is still on

If my friend (on his pc) creates a new email address the issue is still on

BUT! If my friend uses his "older" email address, there is no issue!

The only difference is the email address (so the profile)!

What can be the issue and how can i solve it?

(What's the correct process from zero to schedule an exam? I created an email address here Create account (live.com) with @outlook.com ending. Is there any following step before schedule an exam?)

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Answer

Darlene_J

Hello Bencze,

Thank you for contacting us here at Microsoft Community.

In We appreciate you doing some troubleshooting to try to resolve the issue.

To add our work around process to these type of cases, please make sure to remove the occurrence of any non-English letters and replace them with Roman alphabets (e.g. name/address from á to a). Signs and symbols should also be removed ( like., \ ! @ # - etc.).

If the above steps do not resolve your issue, please provide us a PSR (Problem Steps Recorder), starting from the sign in page until the error message is shown on your screen.

You may upload the PSR file through the private message I initiated along with the requested information.

Please click here or refer to the image below to view the message sent:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Kind regards,

Darlene_J
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

We can’t access your Microsoft profile to schedule your exam.

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We can’t access your Microsoft profile to schedule your exam.

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