We can’t access your Microsoft profile to schedule your exam

Hello Quimey,

One of the workaround for this issue is to make sure to remove the occurrence of any non-English letters and replace them with Roman alphabets on your profile (e.g. name, address). Signs and symbols should also be removed from your profile as another workaround for these cases.

After doing the workaround, please try to schedule for your exam and let us know if it helped resolve the issue at hand.

If this doesn’t work, you may follow the steps provided below to eliminate any browser issue in scheduling an exam:

1.     Make sure that the browser you are using is updated or you may download the all new Microsoft Edge to confirm if this is a browser compatibility issue.

2.     Clear cookies and cache and allow all third party cookies through the browser settings.

3.     Visit the exam page and click on Schedule.  

4.     Sign in using your Microsoft account/Personal Email and password.

5.     On Your Dashboard, click on 'Edit your certification profile'.

6.     Enter your information. (note: Make sure to enter all information with red asterisk '*' sign).

7.     Click on Save and Continue.

You may also try clearing your browser’s network session by following the steps below:

1. Open your Microsoft Edge and go to https://www.microsoft.com/learning

2. Press F12 function key to open the developer tool window

3. Click “Network” tab

4. Click “Clear session” icon as shown in the image below:

5. Once done, you may try scheduling an exam again.

Meanwhile, if the issue persists, please send us a PSR (Problem Steps Recorder) which includes all troubleshooting steps performed until your reach an error message (if any). Through this, we will be able to diagnose a solution to your case.

Kindly send the requested recording to the private message I have initiated, along with your response to our request for additional account information. 

Alternatively, you may also contact the testing center for assistance in scheduling your exam:

For Pearson, Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact

For PSI, you may create a ticket from this link. For immediate response from PSI Candidate Care telephone numbers please contact:

US/Canada (toll free): 855.340.3887

US/Toll number for International Callers: 858.875.3686

For Certiport, you may visit this link: https://certiport.pearsonvue.com/Support.aspx

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Kind regards,