"We can’t access your Microsoft profile to schedule your exam."

Dear support team

I would like to register for a exam with a voucher I received through being a part of the microsoft ignite Challenge. Unfortunatly I receive the following error message:

"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

  • Use Internet Explorer (version 9 or above) or Edge
  • Clear all cache and cookies
  • Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum."

After contacting Pearson VUE, the support agent recomended to me raising this concern here. I hope you can assist me.

Thanks in advance

Henning

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Answer
Answer

Hello Henning,

 

Thank you for the details you have sent.

 

We have been advised that one of the workaround for this issue is to make sure to remove the occurrence of any non-English letters and replace them with Roman alphabets on your profile (e.g. name, address). Signs and symbols should also be removed from your profile as another workaround for these cases.

 

Having said that, I have went over your profile and replaced the non-English letters on your address information to try and resolve the case.

 

Please try again, if you are still getting the same outcome, kindly let me know.

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

 

Kind regards,

Joyce_V
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 30, 2021 Views 19 Applies to: