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Gite_Nandita

We encountered an unexpected error. Please try again later. If this issue continues, please contact site support

I am unable to schedule the exam. I have my voucher valid only for the next 24 hours. Kindly help me to resolve this issue. Yesterday there was an issue saying, 'There was an issue scheduling your exam. Please try again later, or if the problem persists, contact support.' And now, when I am trying to schedule, there is a new error: "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support."

***Moderator moved this thread from Instructor Led Training on Microsoft Learn / Learning Partner / Course scheduling/registration issues / Other issues***

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Ac Cisse

Hi Gite_Nandita,

I have the same issue. When trying to reschedule my AZ-900 exam, I'm prompted to fill in a form to send my info to PearsonVUE. However, after filling out the form and pressing send, it does not. This is really frustrating because, I have only 24 hours to reschedule or cancel my exam.

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Sayeed Nadeem

We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

I was assuming I am the only one seeing this issue. The redirection to Pearson is failing with the error message as above. I wonder how long would it take to resolve.

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Uditha Kariyawasam

Got the same error message.

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Alejandro Morales7

I've had the same problem for a couple of days. I hope it is resolved as soon as possible, it is a requirement for my role.

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TheGoldenX33

I am supposed to be taking the exam, however, when I try to take the portal to the exam it is requesting a legal name change and encounters this error when I get to my information.

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Sumit Raj3

I have also the same issue.

We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

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Lorena Mata

I got the same issue

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Alejandro Morales7

Did anyone find an answer?

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Ac Cisse

Hi Alejandro,

Mine just randomly started working again, the next day. I think this bug might be resolved. I hope it works for you too.

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gauri kothekar

how to contact site support as I am also facing the same issue since morning!! Help me out as I have to schedule the exam asap.

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Question Info

Last updated May 5, 2025 Views 1,400 Applies to:

Microsoft Credentials
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Exams
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Exam Registration and Scheduling
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Scheduling with Pearson Vue