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Web pages not loading

Good day all, 

I'm not sure if I'm the only one continually experiencing this problem, but for example, I want to reschedule an exam. When clicking on the "reschedule" button the next web page does not load. Only a white page appears. Same problem when I want to view my certifications. Only a white page loads. 

Can anyone provide me with some support? I disabled cookies to block third parties, cleared cache etc. I did all the mundane steps that can be taken but still only white page displays. 

Thank you for your time. 

Kind Regards

Answer
Answer

​Hi CC,

 

Thank you for contacting us here at Microsoft Community.

 

I understand that you have perfomed some of the troubleshooting steps, in addition to those, I recommend to try few more steps indicated below:

  1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

  2. Try using your browser in InPrivate/Incognito

  3. Sign back in to your account and attempt the reschedule process again.

 

If you need urgent assistance in rescheduling your exams, I recommend to reach out directly to your Exam provider as they are the one who have access in modifying candidates appointment. You may refer to the details below:

If your Exam Provider is Pearson VUE:

- Phone Number: 855-542-6924(USA and Canada) or, +1-952-905-7472 (toll)

- Support website: Customer service :: Microsoft :: Pearson VUE

 

If your Exam Provider is Certiport:

- Phone Number: (800) 497-8923

- Support website: Customer service test candidates :: Support :: Certiport (pearsonvue.com)

 

If your Exam Provider is PSI:

- US/Canada (toll free): 855.340.3887  

- US/Toll number for International Callers: 858.875.3686

- Support website: https://www.psionline.com/test-takers/

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.

Best regards,

Jayar_G
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated May 19, 2021 Views 20 Applies to: