What are other ways to verify my account upon logging-in?

Hello, Cesil!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand that you are not able to access to your Microsoft Account, since it is locked and you want to check if there are other ways to verify the access. We are happy to help you!

We understand how important it is to access your Microsoft account; however, we want to inform you that you have contacted us through the Microsoft Certified Professional (MCP) support forums. Please bear in mind that we can only provide support regarding your Certification Profile, and the achievements of the Certifications listed on our platform.

We are sorry to read that you need to recover your account, please keep in mind that our Team provides support related to Microsoft Certifications profiles, and our access to your Microsoft Accounts is limited.

we recommend you contact Microsoft Accounts and Billing team, so they can verify the access to your account:

• Account help (microsoft.com)

As much as the Microsoft Certification Program would like to assist you, Microsoft Accounts and Billing team is supporting these issues.

Regarding the missing discount for your Training Day, I hope you understand that since this is outside my scope of support, it is best to have this question answered by our Exams Support Team, You may respond to this thread with details of the issue regarding the missing discount and the training day you completed, so that I may split and route your question to the right support team on your behalf.

We will be waiting for your response and comments.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Kind regards,

Hello, Cesil!

Thank you for your reply!

Thank you for all the details you have provided.

We have received your questions regarding the discount missing of your Training day, I hope you understand that since this is outside my scope of support, it is best to have this question answered by our Exams Support Team. We have split the question so you can receive the support for your discount missing of your Training day, kindly check the forum that will be supported by the exams team in charge:

• missing discount of my completed Virtual Training Day - Training, Certification, and Program Support (microsoft.com)

In the meantime, please let us know if you need additional help with your certification profile so we can keep assisting you.

In case we do not receive a response, it will be closed and locked after one business day.

Sincerely,

Hello, Cesil!

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Wishing you the best,