What is "Issue Title" field in Microsoft Certification Profile Name Change Request Form ?

Hello, Javier.  

Thank you for contacting Microsoft’s Community.  

We understand that you need to change the name on your Microsoft Profile; we are happy to assist you in this matter.  

To proceed with your request, please fill this form: Microsoft Certification Profile Name Change Request Form and share with us your Ticket ID via Private Message.  

The title is for the MS Team to have a better knowledge and handling of your case, to identify the error in the name or just a change.
 
Once you receive an update from the Legal Name Change department, please let us know to see if everything was solved.  

We appreciate your patience and collaboration, and we will be waiting for your comments. If no response is provided, we will proceed to close and lock this case within the next two business days.  

Wishing you the best, 

Hello, Javier. 

We hope you find well!

Thank you for the information provided. We are sure that the specialized team will soon give an answer. Please know that this process might take 24 to 48 hours.

The Specialized Team back to you with additional information as soon as possible.

Thank you in advance for your patience and understanding,

All the best,

Hello Santiago, I now see my updated name in my Certification Profile, you can go ahead and close this case, thank you for your assistance.

I am adding some additional information below for whoever reads this post and has the same question I had.

The name change form will actually create a severity "C" service request/ticket to MS and obviously produce a ticket ID, so "Issue Title" simply refers to the "Ticket title" / "Description of problem" / "What is wrong?" / "What do you need?" / "How can MS help you?" , in my particular case I simply put in there "Could you please add my full name to my Certification Profile?" and filled out all of the required fields.

After creating the name change ticket it took around 24 hours for my name to be updated on my Certification profile.

I hope the above lines will help people that will read this post because they have the same question I had a few days ago.

Hello, Javier. 

We are really glad that we could help you with this matter. You are really important for us and we strive to provide you with the best service any time you need us. You cannot reply in either channel. Private Messaging has been locked and closed.

We will proceed to close this case, however, if by any chance you need us again please do not hesitate to contact us back. We will be happy to help out.

Wishing you an excellent day,