Microsoft Credentials Support Has Moved!

Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport

July 3, 2025

Microsoft Credentials Support Has Moved!

Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport

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Alexander Goykhman

When trying to access my training on Microsoft Learn, I keep getting login prompt in a loop.

When trying to access my training on Microsoft Learn, I keep getting this prompt in a loop: "You are signed in as (my login email), before registering with this Microsoft Account, please check if you may have previously registered with a different account."

I am actually logged in and can see my courses, but every time I click on a course, I get that prompt and do not appear logged in.

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Norman Choo

Same issue for me too. Am unable to review a certification as it keeps sending me back this page. Someone, please help...

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jbconhielo

Hi,

If you have a work / school account linked to your profile, you can use this account to log in and pass your renewal.

I have just did it to renew one of my certifications.

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SukruKc

I am having the same issue.

Each time I click on "Renew" button to renew my certification, I am redirected to the page that displays the exact same message.

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MB 99999

I have this same issue. It appears to be a bug or regression on Microsoft's side

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LuisRodriguezJr

Same issue here..

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JL Dajoyag

Same here!

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vincenzo.petronio

Same here.

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mark.keaveney

This started happening on Saturday afternoon 5pm GMT. I am guessing someone screwed up an upgrade over the weekend.
Also screwed up is PearsonVue, which was providing 2 hour wait times before a proctor allowed you to start the exam. You had to sit in front of your web cam for 2 hours or else they would fail the exam.

Nice one.

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Chris SkiLL

Hello

My solution

I have same message in loop with my personnal Account, *** Email address is removed for privacy *** my clip email lucky

Yesterday à’i a linkked my Account with my office pro with this Account , and its ok now.

But my professionnel mail is for my business and note for my Enterprise

You can try this if you have a order mail, Linked Account is impact but its persistant

We continue wait solution Microsoft for repair personnal Account connections.

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Cosmin Tartan

Same here. I can only assume it has to do with the merging work that is being done since 18th June, but it seems to have this as a side effect. I can only hope the Cert team will be kind enough to offer 1 month extension for our renewals since we can't take them.

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Question Info

Last updated August 25, 2024 Views 1,596 Applies to:

Microsoft Credentials
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Courses and Course Content
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MS Learn