Where are my past Exam results?

Hi Bruce,

Thank you for contacting the Microsoft community.

I truly admire persistence and dedication to earn your AZ-104 certificate, I understand that while trying to access your score report, it is not available on your Microsoft Learn dashboard, I recognize how beneficial it is to have your score report to refocus for your exam. Allow me to provide assistance on how you can access and download the results for your exam.

Score reports are generally available within 24 hours after your exam and since you are unable to find your previous AZ-104 score report, kindly record a step-by-step screenshot using the Problem Steps Recorder (PSR) and follow the steps provided below and if the issue persists, please share it with me through the private message that I initiated along with the requested information.

1. Open Problem Steps Recorder (PSR) for Windows | Click this link if MAC device.

2. Open the latest Microsoft Edge and use InPrivate, Clear cache and cookies then restart browser.

3. Go to Microsoft Learn profile and click on the Credentials tab and click on Certifications.

4. On the certifications tab, scroll down to the "Past exams" section and Select “View details on provider site”.

5. In Pearson VUE, locate the exam for which you wish to view the score report, then select the “View” button.

6. Up until you are unable to proceed with the score report.

Meanwhile, if you are an ESI learner or used a company discount, kindly reach out to the Enterprise Skill Initiative support team and as they are the ones with the specialties to deal with concerns and issues faced by ESI learners. I have provided the ESI support portal through our private message. To access the private message, please click the message icon under the "Question Info".

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Warm regards,

I recorded the steps.

The 'Past Exam' does not appear under the Certification TAB.

Hi Bruce,

Your response is much appreciated.

Since the issue persists, please share the PSR recording through our private message along with the information requested for us to investigate this further. To access the private message, please click the message icon under the "Question Info" as shown in the image below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Warm regards,

Hi Bruce,

I appreciate you providing the PSR file.

To expedite a resolution of your case. please Log in to Microsoft Learn using all the possible Microsoft accounts that you have. In any case that you still cannot locate your score report upon following this workaround, please send us an updated PSR from the sign in page until the issue is shown on your screen.

Thank you for your cooperation and understanding.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi Bruce,

I’ve noticed that you marked one of my responses as not helpful. Addressing your concern is my utmost priority.

To resolve this issue promptly, please refer to the private message for additional information needed.

Thank you for your understanding.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi Bruce,

Thank you for sharing the information requested.

Upon checking, I have confirmed that you are part of the Enterprise Skill Initiative program. With this, kindly reach out to the ESI support team as they are the ones with tools and visibility when it comes to issues concerning ESI learners.

To create a case with the ESI support team, kindly go to the link I provided on our private message and login using your company email, then select the Create Case option and provide the information requested on the "Open a New Case" form and attach all necessary documents such as screenshots of the confirmation email then click submit. You will be provided with a Case ID to track the progress of your case.

Should you need further assistance, you may share the Case ID with me, and I can monitor your case with the ESI support team on your behalf and provide you with updates as soon as I receive them.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Best Regards

DiNO

Hi Bruce,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,