Where can I view a status of an escalation?

Hello All.

Can someone direct me to the link where I can view the status of my escalation please.

Thank you

Chris

Answer
Answer

Hi Cris,  

Thank you for contacting the Microsoft Community.  

I know how important it is for you to check if there is an update regarding the case that has been escalated.  

Upon checking the history of your activities, I found in this thread the Case ID number for the case which is still under investigation. Nothing to worry, my colleague Seph_C will relay an update to you once she receives feedback from our Support Team as soon as possible.  

You may refer to this thread to keep you posted.  

To avoid confusion with the resolution, this case will now be closed and locked.  

Thank you for understanding.  

Kind Regards,  

Jham_G
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
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Question Info


Last updated June 17, 2025 Views 222 Applies to: