Hi Smruti,
Thank you for contacting the Microsoft Copmmunity.
I understand how important the Azure certification is to you, and your commitment to moving forward is truly recognized. Let me help you continue your certification journey as smoothly as possible.
To proceed, I’ll begin reviewing the necessary details and explore what options are available regarding a voucher. Please take a moment to review the private message I’ve just sent (see the image below), which includes the key details we need to move forward.

Click here to access your private message
Meanwhile, please note that our scope of support covers assistance with exam registration and accessing Microsoft Credential profile/benefits. I completely understand the importance of getting this resolved promptly. Based on similar cases I’ve handled, let me share the effective approach
If you have used a company discount to schedule this exam, it is best to coordinate directly with the ESI Support Team, as they specialize in handling concerns raised by ESI learners. Please visit this link for ESI contact information. They can also collaborate with Pearson VUE's Support Team on your behalf to assist with rescheduling while ensuring you retain the same discount applied to the original booking.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.