While taking the exam PearsonVUE does not recognize Nepal government issued ID as valid ID. Why is that?

Hi Sachin,

Thank you for contacting the Microsoft community.

I can only imagine how hard it is for you to have your SC-200 exam revoked as the proctor did not accept the Nepal Government issued ID you have presented. This certainly is not an experience we want you to have. Allow me to assist you with the correct path to move forward.

For us to investigate this issue further and verify your profile, kindly share the information requested through the private message that I initiated. This will allow us to check options and recommendations for you. To access the private message, please click the message icon under the "Question Info" as shown in the image below:

Normally, for issues during your exam, it is best to contact Pearson VUE directly. However, if you used a company discount for your exam, the best option to proceed is to reach out to the Enterprise Skill Initiative support team and as they are the ones with the specialties to deal with issues faced by ESI learners. To contact the ESI support team, kindly check our private message as I have provided their direct contact details.

Meanwhile, we are doing our best to make your experience better and we would love to hear your insights by submitting your Feedback and Complaints online as this will help us and our exam delivery providers to improve your experience.

Additionally, you may refer to the Pearson VUE ID policy for additional information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hi Sachin,

I hope you are having a wonderful week.

As my goal is to make sure that I have assisted you completely, if further assistance is needed, please don't hesitate to reach out.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hi Sachin,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,