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While verifying student ID, getting the error - "Your email account has already been used for verification this year. If you think this is an error, please contact Support."

I am trying to schedule the certification exam for AI-900 certificate from the student ID by enrolling on the cloudready skills portal . I am trying the schedule the exam via Pearson VUE. When trying to log in Pearson VUE using the student ID, it is saying that the ID is invalid so I logged in using a different ID and tried linking it to the student ID. But while trying to verify the student account I am getting the error as - "Your email account has already been used for verification this year. If you think this is an error, please contact Support." This is the first time I am scheduling any exam by this method. Please help!!

Steps:

Went to the cloudready skills portal,, completed the learning and took the practice test and received the certification voucher.

Went to the Pearson VUE portal and tried to schedule the exam.

Selected job role as Student and tried to verify using student email ID and getting error as "Your email account has already been used for verification this year. If you think this is an error, please contact Support."

***Moved from Microsoft Certification / Exams / Exam Registration and Scheduling / Scheduling with Pearson Vue***

Hi Alfisha,

Thank you for contacting the Microsoft Community.

I appreciate your time in sharing the steps you have taken to verify your academic status. Let me assist by investigating on the error you have encountered.

For us to investigate and check options for your student verification, kindly send us the complete PSR (Problem Steps Recorder) along with the requested information through private message I have initiated.

For reference, kindly visit this page: Student discounts | Microsoft Learn

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi Alfisha,

We haven’t received any update from you. This case will now be locked. If you need further assistance, please post a new question.

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated June 16, 2023 Views 45 Applies to: