Why did my available discount vouchers disappear? It says no vouchers linked to my account. I have not used the two vouchers yet.

Hello JoeLin700,

Apologies for the inconvenienced this may have caused you.

You may follow the troubleshooting steps below that may resolved the issue:

1. Use Edge Chromium (Edge 88.0) or Google Chrome (version 88.0).

2. Clear your cached data and cookies.

3. Allow all third-party cookies through your site permission settings.

4. Use InPrivate or Incognito browsing modes.

If your discount Is still not showing, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you issue is shown on your screen.

You may upload your PSR through the private message I initiated along with the requested information. Please also include the confirmation email received from the training event.

To access your private message, please refer on the image below or click on this link:

Alternatively, you may reach out to ESI Support directly for assistance with your discount. Please create a ticket with them and make sure to provide the following information:

-      Training Date

-      Course Name

-      Registered Name and Email

-      Registration Link/URL

-      Region (US/UK/Canada/India, etc..)

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

All the best,