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Why did the online proctor revoke exam for AI-900?

My student has been learning AI fundamentals through MS Learn and had booked an exam for today.

She arrived to our school 30mins before and her mother and I helped her login, launch the software and check-in for the exam before leaving her in the room alone.

Within 5 minutes my student came out of the room in tears and said her exam was revoked because her father who booked the exam was not present in-person. Her father was on the phone and asked the proctor (who was apparently very rude and didn't listen) who didn't allow my student to get her mother who was just outside the room.

Checking websites and FAQs there is no mention that parents or guardians MUST be the person who booked the exam on the student's behalf.

Please advise on how to lodge a formal complaint and reschedule the exam. My student has spent around 6 months preparing and was left very upset and in tears which is not the correct way to treat a 13 year-old who was alone in a room trying to complete a formal exam for the first time.

Hi,

That's horrible, besides from working with Microsoft agent here I recommend contacting Pearson Vue directly since they are the one who proctor the exams.

Also if as a teacher (or school) you are frequently doing fundamental (or Microsoft office specialist) exams with your students, you might look into becoming certiport testing center, that way you can proctor the exams for the students yourself (it's a lot more complicated but could be worth it in the end)

Microsoft Cloud Consultant and Trainer | Microsoft Certified Trainer Community Lead, Microsoft Most Valuable Professional

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Hi Joe Man,

Thank you for contacting the Microsoft Community.

I'm sorry to know about the experience your student encountered with the exam AI-900 and value the time spend for reviewing this exam. Let me provide you with the information about the exam policy.

As per the PearsonVUE Online Guide, for test-takers under 18 years of age, a parent or guardian must present their own ID during check-in and give consent for the test-taker to be recorded. If they have one, the test-taker must also present a government-issued ID. If they do not, a student ID will suffice.

For your feedback, you may provide this through this link: Feedback and complaints | Pearson qualifications

Meanwhile, I would recommend for the student to contact us by posting a question here for us to further assist as we will be needing to request personal information.

Let me know if additional information or clarification needed.

@teria, thank you for the information.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi Joe Man,

Since we have not received a response from you, we’ll proceed in closing and locking the case. If the resolution provided did not resolve the issue, please post a new question. 

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Last updated May 19, 2024 Views 129 Applies to: