Why do I not qualify for a Microsoft 365 E5 instant sandbox?

Hello Stephen!

Thank you for contacting the Microsoft community.

As we understand from your post, you want to check the reason you don't qualify for a Microsoft 365 E5 instant sandbox. We are happy to help you!

Please know that you have reached the Microsoft Credentials Support which covers inquiries and/or concerns related to certifications and exams benefits and requirements found within the Microsoft Certification Dashboard.

At this moment we have verified that your inquiry is not related to your Microsoft's Learn profile. Please note that we don't have access to the Microsoft 365 Developer Plan, as we provide support only for the Microsoft Certification platform.

As much as the Microsoft Certification Program would like to assist you, the Microsoft 365 Customer Service is supporting these issues.

To receive appropriate assistance with your request, we invite you to contact Microsoft 365 Customer Service and Support, so they can verify your access.

With that said, we can only recommend you contact the Microsoft 365 via this link:

• Microsoft 365 Customer Service and Support - Microsoft Support

Also, please check the following link with the information regarding the Microsoft 365 Sandbox:

• Set up a Microsoft 365 developer sandbox subscription | Microsoft Learn

If you require assistance with your Certification Profile, please let us know, we will be happy to help.

Please let us know if there is anything else we can do for you. If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Hello Stephen!

We hope this message finds you well.

We would like to know if you were able to reach the team in charge, or if you need to double check your issue. Otherwise, we will proceed to close and lock the case the next business day.

Kind regards,

Hello Stephen!

We hope this message finds you well.

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either channel.

Wishing you the best,