Why do you force us to use Pearson / Can I have my money back

Hello Charlie.

Thank you for contacting Microsoft's Community. 

We would like to inform you that we moved your thread based on the information you have provided from Microsoft Credentials / Certifications / Non-Microsoft (3rd Party) certification to Microsoft Credentials / Exams / Exam Providers/Testing Centers / Pearson Vue.

An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hi Charlie,

Thank you for sharing your experience with us. I understand the frustration you encountered while attempting to proceed with your exam, and I apologize for any inconvenience caused. We strive to provide a seamless experience for our candidates, and we regret that your interaction with Pearson Vue did not meet your expectations. Your feedback regarding your experience with Pearson Vue is valuable, and we will ensure it is passed on to the relevant teams for further review and improvement. Allow me to extend my assistance to have this resolved.

Regarding your request to have your test rescheduled, an incident report must be submitted to your exam delivery provider/proctor. This will allow them to conduct an investigation and pinpoint the reason why this happened. They also have direct access to your exam appointment for modification and rescheduling purposes. You will be provided with a Case ID by the proctor, and you will need to follow up with the Pearson Vue support team. Please find the direct contact in your region through the links below:
 
Pearson Vue: https://home.pearsonvue.com/microsoft/contact (typically respond 3-5 business days)

Should you need additional assistance after obtaining the Case ID for exam provider, kindly provide it through the private message along with the requested information to locate and verify your account.

I understand that the delay caused inconvenience, we continue to do our best to improve this experience for you as our goal is to provide you with a smooth and seamless exam experience. Furthermore, we want to hear your thoughts and the best way to report your experience with our exam delivery providers is to submit your Feedback and Complaints online and we will do our best to address your concerns.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hi Charlie,

We trust that you're doing well!

In order to ensure your needs are fully addressed, we're reaching out with a follow-up message to inquire if you require further information regarding your concern. 

Our aim is to provide thorough assistance, so please don't hesitate to let us know if you require additional support.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi Charlie,

I trust all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,