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Why is my certification not yet provided? What should I do when my profile doesn't show my certification?

I have registered and attempted a "AZ-900 Microsoft Azure Fundamentals" exam on *removed*. I even cleared cleared the exam and scored 775 mark.

Its 1 month now, I haven't received my AZ-900 exam's certification yet. I have followed every steps instructed by you to receive and collect my certificate, that is, connecting/adding up my personal id with the work id in my profile.

But still I am facing issues as it says that there is- "No certification profile found". I have been trying from last 1 month and still I have not received it yet. I request you to look onto this matter and provide me with my AZ-900 Microsoft Azure Fundamentals certification.

My Details are as follow-
Candidate - *removed*

Candidate ID. - *removed*
Registration NO. - *removed*

Score obtained - 775


*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

Hello, Gourh!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand you have passed the Exam AZ-900: Microsoft Azure Fundamentals, however your Microsoft Certified: Azure Fundamentals is not visible on your Certification Profile. We will be happy to help you.

To provide you with further assistance, we opened a Private Message where we have requested information related to your Certification Profile in order to verify it and properly assist you. You can find the access to the Private Message, on the top right corner of this screen, as shown in the image below.

Image

 

We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Kind regards,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello, Gourh!

Thank you for the information provided.

We have confirmed that your certificate is properly posted. We have reviewed your account and we have found that it is not connected with a Certification profile, please connect your Microsoft account (MSA) and your Learn profile, please use the information provided via Private Message.

  1. Sign into Learn using the same personal Microsoft account (MSA) you use to sign into your certification profile.

  2. Click on the Learn profile photo avatar and select Profile from the drop-down menu.

    Image

  3. Select Certifications from the menu inside your profile.

    Microsoft Learn profile screen with Certifications tab highlighted in navigation.

  4. Click the “Connect certification profile” button on the certifications page.

    Microsoft Learn profile with the Certifications tab selected. The Connect certification profile button is highlighted.

    Once connection is complete, you’ll never worry about separate certification and Learn profiles again.

You can also check the following link with the steps:

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to keep in contact with us.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days.

Have a great day,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello, Gourh!


Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Wishing you the best,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Question Info

Last updated July 19, 2023 Views 45 Applies to: