Why is my My student discount is not working on university email id?

Hello Sarvesh.

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from the original topic to Microsoft Certification / Exams / Discounts/Vouchers/Special Offers / Other. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards. 

Hello Sarvesh,

Thank you for contacting the Microsoft Community.

I understand that you want to take advantage of your student discount. Allow me to provide information and guide you for you to successfully use the said discount.

Since you mentioned that you already verify your academic status in your Certification Profile, indeed you should be eligible for student discount. Please know that the student discount will automatically reflect at the checkout page where in you should see a discounted price. You can just skip the "discount" page and proceed directly to the checkout.

Academic pricing offers 30% discount for Fundamentals exam and 45% discount for All Role Base Exam (except India and China). 

If in any case the said discount is still not reflecting on your end, kindly let me know by providing the complete PSR (Problem Steps Recorder) from the time you sign in until the checkout page along with the requested information to the private message to further investigate.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Hello Sarvesh,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.  
 
Regards,