Why is so many people having problems with Microsoft and PSI?

HI Chrishuna ,

Thank you for contacting the Microsoft Community.

I completely understand how significant it is for you to proceed with your your exam. I know how important it is for you to display your expertise in this subject. Allow me to provide you with recommendations and options for you to reschedule this exam.

First, to locate and verify your account, kindly provide the requested information through the private message I have initiated. This will allow me to further investigate your case and provide the most accurate resolution.

If you are pertaining into exam via Pearson Vue, please note that for technical issue before, or during the exam or if in any case you need an immediate assistance with rescheduling your exam, I highly recommend you reach out to Pearson Vue Support, so they can provide options available for you. Please know that they are the ones who can access and modify exams. They typically respond within three business days.

After contacting Pearson VUE Team (who respond 3-5 business days) and you still need further assistance, kindly provide the Case ID/Support Request Number along with the other requested information I initiated on the private message.

In addition, Pearson VUE strives to provide the best possible testing experience for you. However, if you encounter any problems or dissatisfaction before or after your exam, they would like to hear from you. Your feedback is valuable for them to improve their services and address your concerns. You can submit your Feedback and Complaints | Pearson Qualifications online.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

How do I access private message? I clicked on the message but it’s just referencing it back to this thread.

Please advise

HI Chrishuna ,

Thank you for your prompt response and letting me know that you have made an error in sending me a private message.

For us to move forward assisting you, kindly access this private message link for the requested information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

HI Chrishuna,

Thank you for your understanding and the opportunity to speak with you today.

As discussed, that for technical issues before, or during the exam or if in any case you need immediate assistance with rescheduling your exam, I highly recommend you reach out to Pearson Vue Support, so they can provide options available for you. Please know that they are the ones who can access and modify exams.

I acknowledge for letting me know that you will take your exam through a testing center as this is also a good option for you not to experience the same technical issue you have encountered in trying to take the exam online.

Fo additional reference on test center locations on your most accessible, you may visit Pearson Vue | Test Center | Locator page.

Should you need further assistance, please feel free to reach us out and I'll be happy to assist.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

HI Chrishuna ,

We have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,