With Exam: Legal name change

Hi BALA,

Thank you for contacting the Microsoft Community.

I understand how important it is for you to update your legal name in your profile. Please be assured that I’m here to guide and support you every step of the way.

I have split your thread to assist you individually. To verify the details in your account and proceed with updating your legal name, please provide the information requested. In addition, if the legal name on record differs significantly from the one entered in our system, we will require proof of documentation for your legal name change request. You may refer to the requested information in the private message I initiated so we can make the necessary changes.

If the hyperlink provided above doesn't work, kindly locate the Private Message icon as shown below

Please note that these details are crucial to guarantee the accurate and efficient processing of your request. As soon as I receive the necessary details, I will promptly initiate the required action.

Sir, this is my aadhar which is provided by government,is this sufficient to change my legal name, In the Microsoft account my name is ***Removed***,but my legal name is ***Removed***, this change is happened due to my sur name is ***Removed***

***Image Removed***

*** Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy. ***

Hi BALA,

I appreciate your prompt response.

For me to locate your account and proceed with your request, please share the necessary details through the private message I initiated. In case the hyperlink provided doesn't work, kindly locate the Private Message icon as shown below

Once I receive these details, I will promptly take the necessary action. Your cooperation is greatly appreciated.

Meanwhile, please be advised that as per the Pearson VUE ID requirements, the Adhaar card must be plastic/PVC hard copy with ghost image, embossed holographic logo, and guilloche pattern. All other forms of IDs such as letter, laminated paper, and digital formats are not accepted. For reference of the sample accepted Aadhaar Card, kindly refer to the image below:

For detailed information, please refer to the Aadhaar ID Policy for Pearson VUE

Additionally, kindly note that identification all IDs must be valid (unexpired) government-issued originals (i.e., not a photocopy or an electronic version). For additional reference of the policy, you may visit Identity verification.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi BALA,

I appreciate your response.

For us to proceed in updating your name, please share your complete learn username along with additional required details through our private message. This information is crucial for locating your account.

Your cooperation is deeply valued, and I want to assure you that this matter will be treated with the highest priority.

***removed***

***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.***

Hi BALA,

I really appreciate your time and effort in providing the requested information.

I'm pleased to inform you that I have successfully updated your legal name as requested. You should see the change(s) reflected on your Learn profile in 24 hours. 

Please check the private message I initiated and verify the changes are visible; you may need to wait 24 hours before attempting to register for any exams. In case changes were still not reflecting on your profile after 24 hours, please let me know by replying to the private message together with a screenshot.

Meanwhile, I have checked your account and found an upcoming exam appointment. To ensure that the updated changes also reflected through Pearson VUE accordingly, please follow the steps below:

1. Go to Browse Credentials | Microsoft Learn and select any exam.

2. Click the schedule button and you may be prompted to sign into/create your Learn Profile. We recommend you login with your personal Microsoft account (MSA).

3. You will be prompted to fill out some information such as address, phone number, and contact email before you are redirected to Pearson Vue. This information is only collected since Pearson Vue requires it and Microsoft never stores this information.

4. Click "Submit" to go to Pearson Vue site. After that, you should be transferred to the Pearson VUE page. Please confirm if the name is updated correctly by clicking the small arrow on the left corner as highlighted below.

   NOTE: Do not complete the exam registration, this is only to send the update to Pearson VUE.

   

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Warmly,