You do not have Learning account registered with XXXXXXX Either try associating with a different Microsoft account, or complete the registration at

Hello, Maxpp_74.

Welcome to Microsoft´s Community.

As we understand from your post, you need help with the email account associated with your Certification profile; we will be happy to assist you.

To do so, we have initiated a Private Message where you will be able to share with us some useful information to verify your profile and proceed accordingly.

You can find the section in the top right corner of this page, as shown in the image below:

We will be very attentive to your response, if no response is received, the case will be closed and locked after two business days.

Kind regards,

Hello, Maxpp_74 .

After further checking, it seems you do not have a certification profile yet and that might be the reason of the error.

For you to be able to create your Certification profile, please complete the steps listed below:

1. Click on this link to go to Your dashboard.

2. Log in with a Microsoft account. If you do not have one, we invite you to create one Here

3. Edit your information on your Certification profile and add all the personal data it requires.

4. Save and continue.

As an alternative, you can register for an Exam by using the same email address associated with MS Learn and your Certification profile will be created.

Once you have completed these steps, your Certification profile will then be completed as well.

Please consider when selecting the country, its indicator will be added automatically, sometimes users will input the country code in the "Area Code" (the code is often determined by region depending on the size of the country, or by service provider in the case of cellphone numbers) field causing the error.

At the same time, please make sure you do not use any special characters in city/country/address such us æ, ø, å, ä, ö, etc… In case you keep receiving the same error message, please let us know and we will proceed with the proper process.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it. If there is no response this thread will be closed and locked in one business day.

Have an excellent day,

Best Regards,

Hello Maxpp_74.

As per checking on your account, we do not see any issues from the Certification profile side. We kindly suggest you contact the Partner Center support in this link and check if they can provide further information about this:

https://partner.microsoft.com/en-US/Support/

We are looking forward to your confirmation. If no response is received within one business day, we will proceed to close and lock this case as well as the Private Message.

Best Regards,

Hello, Maxpp_74

We do hope you are doing well.

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

                                                                                            
We want to invite you to please do not hesitate to reach out to us if any questions or issues arise, we will be glad to help.

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

Best Regards,