Extreamly dissatisfied with applied exam lab window

Hi Farhan,

Thank you for contacting the Microsoft Community.

I'm truly sorry to hear about the distressing experience you had during your applied skill exams. It's disheartening when such technical challenges overshadow the effort and dedication you put into your preparation.

For this type of scenario, we suggest retaking the assessment once the 72-hour retake period ends and if you consider to, it is a good idea to switch to a different device, as the other device may have some restrictions that may cause some issues while taking your assessment. please make sure that you review the Assessment Lab System Readiness requirements, and take advantage of the Speed Test and Lab Orientation and Connectivity Check tools available on our FAQ page.

Furthermore, due to lab restrictions, you may notice that your lab does not occupy the entire screen. This is because our assessment labs can only hide your menu tabs when you choose the full screen option. You can learn more about this feature and how it affects your lab experience on our Assessment lab duration and lab experience page.

To avoid encountering the same issue in the future, kindly check the links below for helpful steps:

• how-do-i-remove-the-scroll-bars-in-my-labs-virtual-machine - DocViewer (skillable.com)  (this is the highly suggested one for your case)

• how-do-i-make-my-lab-display-in-full-screen - DocViewer (skillable.com)

• how-do-i-resize-the-screen-resolution-setting-on-my-own-computer-to-view-the-lab-better - DocViewer (skillable.com)

I look forward to your response. Please note that if no response is received after three business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond. Thank you

Sincerely,

Thank you for your response and im glad you understand the frustration from my point of view. The device itself is not an issue like I stated before I gave 2 exams azure ai and azure files & blobs the azure ai was done on m1 Mac which had the same narrow screen and when I pressed the full screen button I got a token error and telling me reopen lab so I refreshed and I was unable to take exam for 72 hours which is why this time I tried to take on windows computer. I feel like these issues take away the whole determination and ambition of a student like it did with mine

The FAQ page you linked only has 1 speed test which my system passed. The display option FAQ suggested I already mentioned that I did used it. There is nothing else there to fix my issue so taking the exam after 72 hour would put me in the same spot as now. idk if it helps but the footer is humangous if there was an option to minimise it and let screen expand I think it would work. Also I was thinking if I used dev tools and removed footer would that work?

please help me out I feel like my time that should have been spent giving exam and learning is being spent on inconvinence things

I have had 2 similar experiences with the construct of the lab environment. I have also had a completed assessment error out after hitting submit. I have had a lab reset and tell me I have to wait another 72 hours after refreshing my screen trying to get the lab window larger. The overall experience has been pretty poor. 1 lab I absolutely know I passed, the storage one, said I failed with a score of 14%, which is impossible. These skills challenge labs feel very very beta.

Hi Farhan,

I hope you are doing well.

I understand your thorough exploration of the FAQ page and the limitations you've encountered with the solutions provided. Your suggestion about minimizing the footer to allow the screen to expand is insightful, and I appreciate your creativity in seeking potential workarounds like using dev tools. While I can't guarantee the success of such measures, I'm here to explore all possible avenues to assist you.

Since you encountered some issues while taking the lab assessment, kindly provide the requested information below for us to further investigate: 

• Lab Instance ID: That can be found in the Instructions tab of the lab. If you have launched the assessment, this is found in the instructions tab under "Troubleshooting."

• URL: Copy the entire URL of the problematic page and paste it in your response.

• Date/Time you encountered the issue:

• Description: (Explain the primary issue)

I look forward to your response. Please note that if no response is received after three business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond. Thank you

Sincerely,

I had the same frustrations with the Power Apps skills assessment that I just took. I was literally crying tears in the beginning because I couldn't see the screen. I have a huge monitor with high resolution. It's not the monitor that is the issue. It's the frames in the website. I did not expect the lab assessment to open *inside* the Learn webpage. It was a huge disappointment, after studying for so long and having test anxiety related to the actual assessment. The browser screen should have been the least of our worries.

Hello the above requested details would not help as the issue is not within the lab but the view of the lab. I came up with my own solution (and can also give minimal effort idea on how to fix it as applied skills are becoming more and more popular im sure this very same issue will keep arising) and it worked just like I wanted. As a test I gave a power automate exam and was able to do all of it and passed with score of 92 so the solution works very good. I want to run the solution by you before I post it on here and wanted to talk about another thing is it possible I could write you privately or in a private thread instead of here? thanks

Hi Farhan,

I hope you are doing well.

I appreciate your proactive approach in finding a solution on your own, and congratulations on passing the Power Automate exam with an impressive score of 92!

I'm more than willing to discuss your solution and any other matters you'd like to address through private message. Looking forward to hearing more about your solution and any other topics you'd like to discuss.

Please note that if no response is received after three business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond. Thank you

Sincerely,

Hi Farhan,

I hope this message finds you well.

We appreciate your enthusiasm and knowledgeable suggestions in navigating the applied skills labs. I have forwarded this to my support team, and we will take note of this information to improve our assessment labs to provide better services.

Meanwhile, I also tried to replicate the issue you encountered, and seen that you may also click in a blank area of the browser window, hold down Ctrl key and use your mouse scroll wheel to adjust the zoom of your assessment lab for better experience. 

For future reference, you may visit how-do-i-remove-the-scroll-bars-in-my-labs-virtual-machine - DocViewer (skillable.com).

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after three business days. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.    

Best regards, 

Hi thank you for your response. "blank area of the browser window, hold down Ctrl key and use your mouse scroll wheel to adjust the zoom of your assessment lab for better experience. " this assumes that every exam taker has a mouse with scroll wheel /computer but for example me on m1 MacBook Air tried to press command and even control button and tried to do it and instead of zooming out the content I either zoom out the whole current browser taking me to all my browser or it zooms in (not the content but the view). Also the zooming in/out of content is not a solution its part of my solution but not the whole solution. I private messaged @GerardM_B6 and gave him a minimal effort solution along with screenshot and video of the problem and how my solution solves the problem I am waiting on his response once I get a go ahead ill post it here and close the forum thanks

I had the same experience nothing opens and its so frustrating especially the 72 hour wait and you didn't even get to give the exam a try.