I have cleared Az-301 on<removed>. but unable to downward my certification it shows blank page

Hi Ranjith26,

Congratulations for passing the Exam AZ-301.

Based on our record, it shows that the prerequisite to be eligible for a certificate was unfulfilled. This is why, you are unable to download your certification on your dashboard.

This exam is one of the two exam requirements for the Microsoft Certified: Azure Solutions Architect Expert certification. In order for you to earn this, you still need to pass the Exam AZ-300 as shown in the image below:

After passing the last required exam, your new certification status will be updated on your transcript within 24-48 hours.

Meanwhile, you can view, download and share your transcript. These are documents that serves as an official Microsoft documentation as a proof of your exam completion.

If you have completed all the required exams and your certificate is still unavailable, please provide your account details on the private message I have initiated, so I can verify your certification status. You may click the image below:

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after two business days. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages.

Kind regards,

Hi Ranjith26,

We haven’t received any response from you today. We’ll keep the case open and provide you an update on the next business day.

Best regards,

Hi Ranjith26,

To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize the Private Messaging feature.  Let us know if additional assistance is needed.

Regards,

Hi Ranjith26,

We would like to continue assisting you. Please respond in this post so that we can resolve your concern on the next business day.

Thanks,

Hi Ranjith26,

In order for us to proceed with your case, we require some additional details surrounding your account. Due to the nature of the information required, we ask that you please utilize the Private Message feature.

Thanks,

Hi Ranjith26,

We still have not received an update from you. Once we receive a response, we'll proceed in providing a resolution on the next business day. If no response was received, we'll proceed in closing the case.

Regards,

Hi Ranjith26,

We haven’t received any update from you. This case will now be locked. If you need further assistance, please post a new question.

Best regards,