Can't access transcript, badges, or certificates

Hello DaveHickman_69,

Let me check your account and certificate.

Please respond to the private message I have initiated and provide the requested information for us to locate and authenticate your account. Please refer/click the image below to access your private message:

Meanwhile, , here are the possible reasons as to why some certificates and badges were missing:

1.       You may be logged in to a different account.

2.       Your account may have duplicated and would need to be merged

3.       Your Microsoft account has not yet associated with the Microsoft Certification Dashboard.

I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked.

Thank you,

Hello DaveHickman_69,

We haven’t received any response from you today. We’ll keep the case open and follow up with you on the next business day.

Hello DaveHickman_69,

To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize the Private Messaging feature.  Let us know if additional assistance is needed.

Hello DaveHickman_69,

For continued assistance and due to the nature of the information needed, please utilize our Private Messaging feature to ensure that your information is secure.

I have completed DP-200

I am not able to download my certification

Hello DaveHickman_69,

Using the information you have provided, I can confirm that the reason as to why you are getting this error, is because the account is not yet migrated to the system.

No worries, I have refreshed your account and generated a one-time access code, which you can use to associate your preferred email address to your Microsoft Certification profile and regain access to your account. To do this, please follow the steps provided below:

1. Please open an Internet Explorer and visit the Microsoft Certification Profile.

2. Sign in with your Microsoft account (Preferred email) and password that you would like to link with your Microsoft Certification Profile

(Note: If you receive an error "That Microsoft account doesn't exist.”, just choose "Create one!")

3. Enter the Access Code along with the MC ID to have your Microsoft account associated with your Microsoft Certification record.

MC ID and Access code are provided through the private message.

This is just a onetime used code. Make sure to access your Microsoft Certification Dashboard once in every 12 months to keep it active

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after two business days. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Jeffry,

I have completed DP-200

I am not able to download my certification Please help me on this

Hello DaveHickman_69,

We would like to know if the resolution provided resolved the issue. Please let us know if additional assistance is needed. Otherwise, we’ll proceed in closing and locking the case within two business days.

@ itzraja – I see that you have posted your original thread and it is being handled by one of our moderator (Dominique_L1). Please do not forget to notify your moderator if by any chance you have any question.

Regards, 

Hi - yes it did - thank-you!

You can close this case - appreciate your help!

Hello DaveHickman_69,

Thank you for the resolution confirmation. This case will now be closed and locked. It was a pleasure to assist you. For further inquiries, please post a new question so we may continue in assisting you.

Regards,