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Keep getting "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support." for any microsoft cert exam

Dear Microsoft Learn & certification community support,

I've successfully completed one certification before and have one exam scheduled. So I could confirm this have been worked out for me before.

However, when I'm trying to book one more, I'm getting the error "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support." for any microsoft cert exam. This is a generic issue for any exam I'm trying to schedule and while it first leads me to the following page:

https://learn.microsoft.com/en-us/credentials/certifications/schedule-through-pearson-vue?examUrl=https%3A%2F%2Flearn.microsoft.com%2Fen-us%2Fcredentials%2Fcertifications%2Fexams%2Faz-400%2F&examUid=exam.az-400&locale=en-us&context=exam

I fill out all my information including address, email, phone number etc. Still getting the error. Kindly let me know if there's something wrong with the pearson vue connection process or something wrong with my account.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

I am facing the same issue since 5th July.

I am getting a 401 Unauthorized on the POST Call to https://learn.microsoft.com/api/certification/pvuetransfer with following response:
{

"errorCode": "ecsMappingUpsertFailed",

"message": "An unexpected error occurred. Please try again later.",

"detail": "An unexpected error occurred. Please try again later."

}

Maybe this helps!

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FYI, i tried it now, and it seems they have fixed it (temporarily, as they rolled back to the old version of submitting your details for the exam).

But it should work for now as i scheduled my exam before writing this reply.

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Hi Atul,

Thank you for contacting the Microsoft community.

 

Being unable to schedule or access your exam certainly is not an experience we want you to have as I understand how important this is for you. Allow me to provide guidance and clarification with regards to this issue.

 

I appreciate you bringing this to our attention. We received several reports from other learners as well about the errors they are experiencing while trying to schedule exams. This was communicated to our support team immediately and we were advised that Pearson VUE experienced service interruption in registration and rescheduling over the last few days.

 

The announcement below was also made to notify other users about this and confirm that this issue has already been resolved.

 

 

I kindly request for your patience to try and schedule your exam and if the issue persists, please record a step-by-step screenshot using the Problem Steps Recorder (PSR) for Windows | Click this link if MAC device and share it with me along with the information requested through the private message I initiated.

This will allow us to investigate this issue further.

Thank you @H. for your valuable input.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

 

Sincerely,

MLawrence_Y1
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi please I am still getting an error while trying to schedule my exams can you please help to resolve this

thank you

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I am trying since 2 days and facing same error. Someone please provide resolution if they had one.

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Hi,

I'm facing the same issue when tried to register also. Kindly help me here, its very urgent for me to seat for exam.

Thank you.

Best regards,

Amirul Firdaus Abu Yaziz

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I also can't register for the PL-300 exam even at the information step.

The error also " We encountered .... " has been 3 days. I need to schedule this exam for the end of July... It is impossible to contact Pearson VUE for the issue also.

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Got contact in Chat with the Pearson VUE about the issue and they don't even know about this. I don't know how I can register for the test right now. So frustrated.

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Hi Khoa,

I could resolve the issue when tried to schedule from other machine. I also entered the state as TX instead of Texas but not sure if this made a difference.

Thanks,

Rakesh

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i have the same Problem :(

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* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

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Last updated June 22, 2025 Views 2,303 Applies to: