Unable to schedule exam with voucherless claim

Hi Lionel Pulickal,

Thank you for posting your query and apologies for the delay in response.

Please clear the cache cookies of your browser and kindly follow the below mentioned steps to resolve the issue at your end and keep us posted on the status.

1. Please open a registration window

2. Press F12 function key

3. Once you see a Developer Tool window popping up on the screen

4. Please click on "Network Tab"

5. Clear the session

6. Refresh the screen

7. Try registering the exam

We request you to try in different browsers (EDGE/Chrome etc..) and also, we recommend trying in Incognito/In-private mode

If the issue persists, please do let us know, will be glad to assist.

Hope this helps.

If you have any further queries, please feel free to contact us in next 2 business days. Or the thread will be automatically closed, locked, and marked as answered.

Regards,

Deepak

Support Period: Monday-Friday

Hi Deepak,

Thank you for that response. Unfortunately, I am unable to do that anymore.

The voucherless claim doesnt exist anymore. That day when I claimed and tried to schedule the exam, I dont know what happened but it doesnt exist in my profile anymore. Though I was unsuccessful at scheduling, I wonder if its gone because I claimed it and it got removed off my profile.

I am in a loss for words. Can you help?

My corporate id - Removed PII was the one that gave me the voucher - just as an FYI.

Thanks,

Lionel

Hi Lionel Pulickal,

Thank you for posting your query.

I have initiated a private message for more details.

Please provide us the same for further assistance. 

https://trainingsupport.microsoft.com/en-us/privatemessage/inbox

Please reply within 48 hours, otherwise the thread will be automatically closed and locked.

Regards,

Deepak

Support Period: Monday-Friday

Hi Lionel Pulickal,

As we haven’t heard back from you, we shall close this thread.

Feel free to contact us for further assistance.

Regards,

Deepak

Support Period: Monday-Friday