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I can't do two things:

I can't edit my certification profile, save & continue does nothing at all. (but my info is up to date..)

I can't schedule az 204 exam, because I receive this error after submitting my order: "There was a problem processing your payment. Please try again."

Tried different browsers, incognito modes, different exam locations and time...

Answer
Answer

Hi ACB12345,

Thank you for providing the requested details.

May I know if you have already contacted Pearson VUE support regarding the payment error? If not I would recommend you to contact your exam provider as they are the one who handles payments for Microsoft Certification exams.

If incase you have already contacted them and the exam is not successfully scheduled, please provide us the ticket ID created by Pearson VUE support along with a a PSR (Problem Steps Recorder) of your actions from your sign in until the error occurs via through private message.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Nhorjane
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated December 8, 2022 Views 80 Applies to: