how to reschedule certification exam

Hello Utpal 

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exams, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from Certification Profile / Other to Microsoft Credentials / Exams / Exam Registration and Scheduling / Scheduling with Pearson Vue. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hi Utpal,

Thank you for contacting the Microsoft Community.

I understand how important it is to address your issue as soon as possible so you can reschedule your AZ-900 exam. Since you can't find your scheduled appointments on your Microsoft Learn dashboard, allow me to provide you with more information and further guidance.

Please be advised that the Certifications section or tab has been recently updated into Credentials. All your scheduled exams and history are now under this section, including the score reports. Kindly follow the steps given below to locate the Credentials tab (including the troubleshooting steps to ensure there will be no browser-related error):  

1. Update your browser to the latest version.

2. Clear browser cache and cookies.

3. Restart your browser and launch an In Private or Incognito browser.

4. Sign into Learn using the same personal Microsoft account (MSA) you used to schedule your exam.

5. Proceed with the steps on Reschedule and cancellation. (Please see image below).

6. If the schedule is still not reflected, kindly retry from step 4, but sign in using another email or Microsoft Account you may have used in booking the exam, to ensure that it was not recorded in a duplicate profile.

Meanwhile, if you need urgent assistance with rescheduling your exams, I highly recommend reaching out to Pearson Vue as they have direct access to your exam appointments. If ever you scheduled the exam with company discount applied to it, the best team to seek assistance with is our ESI Support Team, as they handle company discounts and coordinate with Pearson VUE about your scheduled exam. (They typically respond within 3-5 business days)

Note: In line with Reschedule and cancellation, please know that it must be processed at least 24 hours prior to the appointment, or the fee will be forfeited. Moreover, if the rescheduling was successful, a confirmation email should be received within 24 hours, you may also check your Spam/Junk folder if none is received, or you can check in the dashboard if the new schedule is reflected.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Utpal,

I hope everything's great.

I just want to ask if you are now able to see your scheduled exam. As I want to ensure that I have you well covered, please don't hesitate to respond if further assistance is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Utpal,

Since we have not received a response from you, we’ll proceed in closing and locking the case. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,