Hello,
Thank you for posting your query.
While scheduling the exam on your Microsoft Certification profile make sure that all the required fields marked with an asterisk* are correctly
filled (Please remove any Special Characters (like., \! @ # etc.,) from your Name and Address), save & continue.
On the Exam Discount page, enter your registered email address and Check Eligibility to avail voucher less exam. Please try in In-private
browser (Chrome, Edge, Firefox) and let me know if you face any issue.
Learners who faced similar issue were able to redeem their free exam after following the below troubleshooting steps. Hence, we request you to try the below steps multiple times
until you succeed:
· Sign-out from the browser
· Clear cache
· Delete cookies
· Use an "InPrivate/Incognito" browser session
or
· even try on a different browser and redeem
the offer using the email address that was used to register for the training.
Please see this stick post How
to Claim your Virtual Training Day Exam Discount.
If you have any further queries, please feel free to contact us in next 2 business days. Or the thread will be automatically closed, locked,
and marked as answered.
Regards,
Veena
Support Period: Monday-Friday