Student discount for Microsoft Certification

The student discount doesn't get applied at the check-out although it has been stated that "You're verified for academic discounts" in my Microsoft Certification profile.
 

Question Info


Last updated October 16, 2020 Views 1,118 Applies to:

Hello ShasikaM,

Our Engineering team is already aware of this concern, as shown below -

If you wish to have this reviewed, please provide us the details in the Private Message to help in locating and verifying your account –

Along with this, please send us a PSR from the time you log in until you get the error on your screen. This will help our Support Team to investigate the case.  You may click here for the instructions to use the recorder.

Otherwise, if this solves your problem, please indicate “Yes” to the question below so that other learners can benefit. Additionally, please take our short survey to let us know if your support experience has been great or how we can improve.

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed and be locked. Please be aware that after a case is locked, we will not be able to respond, even on private messages. If your concerns were not fully resolved, please post a new question so that we may proceed in assisting you. 

Thanks,

Yayie_21
Forum Engineer
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: within 1 business day

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Hello ShasikaM,

Please forward the requested recording. 

Your response will be greatly appreciated.

Thanks,

Yayie_21
Forum Engineer
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: within 1 business day

1 person was helped by this reply

·

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Hello ShasikaM,

In order for us to continue in providing assistance, please respond through the private message we have initiated.

In case we don’t get any response within 2 business days, we’ll proceed in closing and locking the case.

Thanks,

Yayie_21
Forum Engineer
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: within 1 business day

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

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How satisfied are you with this response?

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Hello ShasikaM,

We are eager to assist you, but due to no response we are unable to check on your details.

If we don’t get any response by the next business day, the case will be automatically closed and locked.

Thanks,

Yayie_21
Forum Engineer
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: within 1 business day

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello ShasikaM,

Since we did not hear anything from you, as per the process, I will be closing and locking this thread now. Please be aware that after the case was locked, we won’t be able to respond even on your private messages.

We still care about you and we want to hear more information from you. Once you have more time, please don't hesitate to post a new question so that we can continue assisting you.

Thanks, 

Yayie_21
Forum Engineer
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: within 1 business day

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.